Are informal or formal meetings more productive


Formal internal communicationInformal internal communicationprotocolUndocumented
JargonColloquial language
The goal and topics are knownUnplanned topics
Appointment plannedChance meeting
Space plannedCoffee lounge, copier, lunch, etc.
Person-independent role distribution
(e.g. speaker, moderator, recorder)Depending on the person, only the information owner and the listener (s)
Regulated process (e.g. agenda)Ad hoc
structured, targeted information transfer to all parties involved, regardless of physical availability (protocol).mostly unstructured, possibly non-targeted information transfer to those involved who happen to be physically available.
  • Targeted information transfer to all parties involved
    • Reuse the information by storing the information
    • Information is properly filtered through preparation and follow-up
    • Tasks and decisions are binding, manageable and verifiable
  • Fast forwarding of information on "small official channels"
  • Communication possible despite operational restrictions
  • Promotion of the ability to innovate through mutual challenge
  • Satisfying social needs such as B. Recognition or group membership
  • Strengthening the “we-feeling” in positive informal relationships
  • Strengthening the willingness to help and unconventional help / thinking along with the tasks of others


  • Preparation and follow-up time necessary
    • may be perceived as bureaucratic and blocking (external and self-determination)
    • Passing on "unwritten laws" is not possible
  • productive working hours are minimized
  • Negative groups influence motivation
  • Conflicts and solutions waste energy
  • informal leaders and domination knowledge are cultivated
  • Colleagues are "let up"
  • Passing on information at will
  • Rumor formation
  • Examination of task completion not possible