What is acceptable ping and jitter

Ping counselor

What is the ping time and why is it important?

In order to quantify the performance of broadband Internet access via DSL, VDSL or cable, only the download rate is usually included in the measurement or consideration. At least the advertising of the Internet provider usually only aims at this value. The upload rate is also not insignificantand the so-called Ping time (also "latency"). In the following we want to show why and for whom this is important and with which connection type, which ping duration can be expected.

Ping me!

The data transmission rate when sending and receiving (down and up speed) measures the amount of data that can be transmitted over an information channel (such as the Internet) in a certain time. To do this, however, a connection must first be established. For example, if you visit the ARD website, your computer will first send a request to the server on this website. According to the motto "I am there and want to request data from you". If it can be reached, the server also sends back a data packet and confirms this request. The time span for sending and then receiving a data packet is called the packet delay. Also known as the Round trip time (RTT) or colloquially simply "PING".

Measure ping duration

Only those who know their worth can have a say! There are speed tests for measuring speed. In addition to the maximum download and upload performance, these tools usually also measure the average ping time. »Start Speedcheck now and measure the ping!

There is another way. You measure how long it takes to "ping" a certain page. The ping times depend on a number of influencing factors. First, of course, from the type of broadband technology (VDSL, cable, LTE etc.) as we will show later. But the distance between the server and the place of residence and its performance also influence the latency time (ping). Therefore, this method is more informative in nature. In order to be able to make comparisons (before, after), ping the same page several times (calculate mean value) throughout the day. And this is how you proceed:

Under Windows, enter Start -> # right mouse button # -> Run -> and enter "cmd" (without quotes).

A black screen like the one in the following screenshot should now appear. Now enter: "ping heise.de" and press . Of course, other sides can also be selected. In order to make a comparison, it is advisable to always use the same one for the test.

In our test, Heise.de indicates an average ping duration of 15 ms

Why is the ping time important to me?

This can best be explained with an example. As an example, let's assume that each ping from your Internet connection takes 5 seconds. Now imagine that you are on the Google homepage and have entered a search term. Now click on “Google Search” to start the search. But the button doesn't move. The results will only start loading after 5 seconds - only then has the interaction taken place. Go on ... You have found a hit in the search results and click on it. Again, it takes 5 seconds for a response to occur. Voice communication would be understandably simply impossible.

Admittedly, we have chosen a somewhat exaggerated example to illustrate this. Because usual ping times for broadband access are in the two-digit millisecond range. But the example illustrates a potential bottleneck in the Internet connection. And in certain applications, 50-60 milliseconds can make all the difference!

Low pings important for ...

If you move from side to side in the browser, you will hardly notice a difference between 20 milliseconds (ms) and 50 ms ping time. The situation is different when you play games or make phone calls on the Internet. For example via Skype or Facetime (video telephony). With longer ping phases, you would constantly interrupt your conversation with the person you are talking to or hear unsightly echoes. Super-fast reactions are required from online gamers. A few milliseconds more can be decisive for the game or literally decide about virtual life.

Which internet connections have which ping times?

There are quite big differences between the individual broadband technologies. First and foremost, there are cable-based access technologies: DSL, VDSL, fiber optics and cable Internet. On the other hand, there are radio-based technologies such as LTE (Long Term Evolution), 5G and satellite DSL. All differ in download and upload, but also in the technically possible ping time. The following table provides an insight into the usual or realistic ping values.

Accessfrom (ms)until (ms)
DSL + Fastpath1020
DSL2 +1530
SAT internet100400
Cable internet1040
Fiber optic (FTTH)215

Fastpath: In order to achieve lower latency times (ping times on DSL connections, a trick is used with Fastpath. Normally, the communication data transmitted via DSL is checked with an error correction process (interleaving). Disabling interleaving reduces the response time enormously. Fastpath However, it is primarily recommended for online gamers if no VDSL or better is available.
As expected, relatively long ping times are primarily due to older broadband technologies. Especially 3G radio standards such as UMTS are to be mentioned as extreme. Only 4G (LTE) can come up with values ​​that are practically in no way inferior to a fast VDSL connection. With ping peak values ​​of 10 to 15 ms, LTE access is even good for online games. With the LTE successor 5G, times of 1-3 ms are even within reach. However, only with modernized 5G stand-alone networks.

Among other things, the value for satellite DSL is so high that the signal has to cover a gigantic distance to the satellite into space and back each time. But even standard DSL connections are relatively slow. Unless the so-called Fastpath option is activated with DSL. However, this is rarely offered as an option. From ADSL2 + - and especially with VDSL - Fastpath is unnecessary anyway. Cable-based access VDSL, fiber optics and cables do the best! In the case of mobile Internet, however, the victory clearly goes to 4G / LTE and 5G.


Those aiming for low ping values ​​of less than 30 ms or even less than 20 ms are best advised with modern cable providers or VDSL connections. Internet via fiber optic offers the shortest ping times, but is still very sparse throughout Germany. If none of the options are possible, DSL with Fastpath would be an alternative. The latter can be activated retrospectively with some providers. Or the use of LTE. In this case, however, you should consider that LTE Internet access often still has a volume limitation (throttling). But there are exceptions here too, such as Telekom's hybrid tariffs, which combine VDSL with LTE.

Useful tips on VDSL and more speed

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»Accelerate Internet connection - this is how you release all performance brakes
»Position router optimally with software tools
»Start the speed test - how fast is your connection?
»Tips on router positioning

All information has been created to the best of our knowledge and research, but is without guarantee of correctness!
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